G2 Vendor Directory

Grasshopper vs. Ultatel

A side-by-side comparison based on G2 review data.

MetricGrasshopper

by GoTo

Ultatel

by Ultatel

Overall rating3.94.7
Review count16254
Ease of use8.39.5
Ease of setup8.29.4
Quality of support8.09.6
Meets requirements8.59.5
NPS35.18518579.62963
Small Business86.3%74.1%
Mid-Market9.3%24.1%
Enterprise4.3%1.9%
Total page views6361,061
Total LLM citations9,0341,833

Grasshopper

Grasshopper is the virtual phone system built for small businesses that want to look and operate like pros - without the added complexity or high cost. Trusted by over 150,000 customers, Grasshopper is the app-based solution entrepreneurs rely on to stay connected and in control of their customer communications, while keeping their personal number private. With shared inboxes and shared numbers, collaborating with your team is easier than ever. Route calls, customize greetings, and keep customer conversations organized so nothing slips through the cracks.

Pros

  • VoIP Services
  • Intuitive
  • Messaging Features
  • Calling Features
  • Easy Connection

Ultatel

Ultatel is an intelligent cloud communications platform that brings AI into everyday business conversations across calling, meetings, messaging, and customer interactions. With 50+ advanced features, Ultatel brings all your business communications into one powerful platform built to support organizations at scale. From AI meeting assistant tools that automatically capture summaries and action items, to Intelligent Voice AI Agents that help automate repetitive workflows, Ultatel is designed to help teams communicate more efficiently and stay focused on what matters most.

Pros

  • Customer Support
  • Customer Service
  • Reliability
  • Helpful
  • Ease of Use
  • Call Recording