G2 Vendor Directory

Grasshopper vs. Nextiva

A side-by-side comparison based on G2 review data.

MetricGrasshopper

by GoTo

Nextiva

by Nextiva

Overall rating3.94.5
Review count1623,685
Ease of use8.38.9
Ease of setup8.28.7
Quality of support8.09.2
Meets requirements8.59.2
NPS35.18518567.041404
Small Business86.3%76.7%
Mid-Market9.3%22.1%
Enterprise4.3%1.2%
Total page views6368,328
Total LLM citations9,03415,292

Grasshopper

Grasshopper is the virtual phone system built for small businesses that want to look and operate like pros - without the added complexity or high cost. Trusted by over 150,000 customers, Grasshopper is the app-based solution entrepreneurs rely on to stay connected and in control of their customer communications, while keeping their personal number private. With shared inboxes and shared numbers, collaborating with your team is easier than ever. Route calls, customize greetings, and keep customer conversations organized so nothing slips through the cracks.

Pros

  • VoIP Services
  • Intuitive
  • Messaging Features
  • Calling Features
  • Easy Connection

Nextiva

Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years.

Pros

  • Customer Support
  • Ease of Use
  • Helpful
  • Easy Setup
  • Reliability
  • Customer Service