G2 Vendor Directory

Grasshopper vs. KrispCall

A side-by-side comparison based on G2 review data.

MetricGrasshopper

by GoTo

KrispCall

by KrispCall

Overall rating3.94.5
Review count162391
Ease of use8.39.4
Ease of setup8.29.4
Quality of support8.09.2
Meets requirements8.59.1
NPS35.18518573.316062
Small Business86.3%80.0%
Mid-Market9.3%19.5%
Enterprise4.3%0.5%
Total page views6363,376
Total LLM citations9,0348,386

Grasshopper

Grasshopper is the virtual phone system built for small businesses that want to look and operate like pros - without the added complexity or high cost. Trusted by over 150,000 customers, Grasshopper is the app-based solution entrepreneurs rely on to stay connected and in control of their customer communications, while keeping their personal number private. With shared inboxes and shared numbers, collaborating with your team is easier than ever. Route calls, customize greetings, and keep customer conversations organized so nothing slips through the cracks.

Pros

  • VoIP Services
  • Intuitive
  • Messaging Features
  • Calling Features
  • Easy Connection

KrispCall

KrispCall is an AI-powered business phone and contact center platform for sales and support teams. Businesses can get local, mobile and toll-free numbers across 100+ countries, manage calls and messaging from one workspace, automate outbound calling, coach agents during live conversations, and sync customer interactions with their CRM. KrispCall combines a Unified Callbox, multi-level IVR, call recording, Power Dialer, Bulk SMS, live call monitoring and coaching, call analytics, and AI-powered transcription and summaries.

Pros

  • Ease of Use
  • Customer Support
  • Helpful
  • Reliability
  • Call Quality
  • Call Recording