Google My Business vs. Birdeye
A side-by-side comparison based on G2 review data.
| Metric | Google My Business | Birdeye |
|---|---|---|
| Overall rating | 4.6 | 4.7 |
| Review count | 395 | 4,288 |
| Ease of use | 9.2 | 9.4 |
| Ease of setup | 9.0 | 9.2 |
| Quality of support | 7.5 | 9.5 |
| Meets requirements | 9.1 | 9.4 |
| NPS | 78.975741 | 84.183919 |
| Small Business | 73.5% | 46.5% |
| Mid-Market | 21.6% | 34.1% |
| Enterprise | 4.9% | 19.4% |
| Total page views | 709 | 19,539 |
| Total LLM citations | 4,121 | 127,824 |
Google My Business
Google My Business is a free tool that enables businesses to manage their online presence across Google Search and Maps. By creating and verifying a business profile, companies can provide essential information such as operating hours, contact details, and location, enhancing their visibility to potential customers. Key Features and Functionality: - Business Information Management: Update and display critical details like address, phone number, and business hours. - Customer Interaction: Respond to customer reviews and questions, fostering engagement and trust.
- Ease of Use
- Review Management
- Centralized Platform
- Convenience
- Cross-Platform Compatibility
- Easy Setup
Birdeye
Birdeye builds AI coworkers for multi-location brands — trusted by the world's largest enterprise brands, including Aspen Dental, Sun Auto, and Caesars Entertainment. We give you AI coworkers at every location, across marketing, operations, and customer experience, that own the jobs your business needs done: winning AI visibility, booking appointments, and driving consistent CX.
- Ease of Use
- Helpful
- Review Management
- Customer Support
- Features
- Reviews