Google Contact Center AI vs. Hiver in Gmail
A side-by-side comparison based on G2 review data.
| Metric | Google Contact Center AI | Hiver in Gmail |
|---|---|---|
| Overall rating | 4.3 | 4.6 |
| Review count | 72 | 1,296 |
| Ease of use | 9.1 | 9.2 |
| Ease of setup | 8.9 | 9.1 |
| Quality of support | 8.9 | 9.3 |
| Meets requirements | 8.9 | 9.1 |
| NPS | 56.338028 | 70.73751 |
| Small Business | 51.4% | 66.7% |
| Mid-Market | 31.9% | 27.4% |
| Enterprise | 16.7% | 5.9% |
| Total page views | 777 | 2,199 |
| Total LLM citations | 2,024 | 2,577 |
Google Contact Center AI
Contact Center AI Delight your customers with human-like AI-powered contact center experiences, lower costs, and free up your human agents' time. Contact Center AI enables you to do just that.
Hiver in Gmail
Hiver in Gmail transforms Gmail into a powerful agentic helpdesk. Support teams can manage shared inboxes, collaborate on conversations, automate workflows, and use AI to handle requests more efficiently, all without leaving the comfort and familiarity of their Gmail inbox. Hiver also offers Hiver Omni, an omnichannel customer service platform that brings email, chat, voice, Slack, SMS, and social into one queue. Unlike Hiver in Gmail, which works inside Gmail, Hiver Omni is a standalone platform with its own interface.
- Ease of Use
- Team Collaboration
- Email Management
- Communication
- Customer Support
- Collaboration