G2 Vendor Directory

Google Cloud Access Transparency vs. ServiceNow Cloud Observability (formerly LightStep)

A side-by-side comparison based on G2 review data.

MetricGoogle Cloud Access Transparency

by Google

ServiceNow Cloud Observability (formerly LightStep)

by ServiceNow

Overall rating4.24.6
Review count3020
Ease of use8.69.3
Ease of setup9.19.0
Quality of support8.69.7
Meets requirements8.89.2
NPS5073.684211
Small Business30.0%20.0%
Mid-Market30.0%35.0%
Enterprise40.0%45.0%
Total page views2659
Total LLM citations94238

Google Cloud Access Transparency

Google Cloud Access Transparency is a security feature that provides organizations with near real-time logs whenever Google personnel access their data stored in Google Cloud. This tool enhances visibility and control, ensuring that any access by Google support or engineering teams is transparent and justified. Key Features and Functionality: - Access Logs: Generates detailed logs that include the reason for access, the specific resources accessed, the time of access, and the location of the accessor.

Pros

  • Log Management
  • Customer Support
  • Ease of Use
  • Security

ServiceNow Cloud Observability (formerly LightStep)

Lightstep’s observability platform is the easiest way for developers and SREs to monitor health and respond to changes in cloud-native applications. Powered by cutting-edge distributed tracing and a groundbreaking metrics database, and built by the team that launched observability at Google, Lightstep’s Change Intelligence provides actionable insights to help teams answer the question “What caused that change? Lightstep empowers reliability and observability managers to minimize the impact of outages, improve software performance, and build org-wide standards to drive adoption and automation.

Pros