GLPI vs. TOPdesk
A side-by-side comparison based on G2 review data.
| Metric | GLPI | TOPdesk |
|---|---|---|
| Overall rating | 4.5 | 4.1 |
| Review count | 42 | 30 |
| Ease of use | 8.8 | 8.3 |
| Ease of setup | 8.6 | 7.7 |
| Quality of support | 8.6 | 9.0 |
| Meets requirements | 9.1 | 8.8 |
| NPS | 72.5 | 42.857143 |
| Small Business | 32.5% | 20.0% |
| Mid-Market | 37.5% | 43.3% |
| Enterprise | 30.0% | 36.7% |
| Total page views | 871 | 251 |
| Total LLM citations | 11,233 | 1,529 |
GLPI
Teclib´ is an official editor of the open source ITSM software GLPI. Service Management is easy with GLPI as it combines multiple features and offers wide range of plugins. Key features of GLPI: 1. Service Desk 2. Asset management and automatic inventory 3. Reports 4. Administrative and financial management of assets 5. Software inventory and licences management 6. Knowledge Base and FAQ 7. Statistics 8. API integration available 9. Android-based devices inventory 10. Cloud version is available
- Ease of Use
- Remote Access
- Management Efficiency
- Continuous Improvement
- Customer Support
- Setup Ease
TOPdesk
TOPdesk is an award-winning developer and provider of service management solutions that enable medium, large and multinational organisations to manage their IT, Facilities Management, and HR help desks. TOPdesk seamlessly integrates multiple support processes in a single system facilitating collaboration amongst departments and delivering better customer service with Shared Service Management. Offered on-premises or as SaaS, TOPdesk's ITIL-aligned solution optimises services with a user-friendly application, expert consultants and knowledgeable support team.
- Features
- Asset Management
- Automation
- Reporting
- Ease of Use
- Intuitive