G2 Vendor Directory

GLPI vs. Suptask

A side-by-side comparison based on G2 review data.

MetricGLPI

by TECLIB

Suptask

by Suptask

Overall rating4.54.8
Review count4226
Ease of use8.89.4
Ease of setup8.69.3
Quality of support8.69.7
Meets requirements9.19.2
NPS72.592.307692
Small Business32.5%46.2%
Mid-Market37.5%50.0%
Enterprise30.0%3.8%
Total page views87154
Total LLM citations11,233119

GLPI

Teclib´ is an official editor of the open source ITSM software GLPI. Service Management is easy with GLPI as it combines multiple features and offers wide range of plugins. Key features of GLPI: 1. Service Desk 2. Asset management and automatic inventory 3. Reports 4. Administrative and financial management of assets 5. Software inventory and licences management 6. Knowledge Base and FAQ 7. Statistics 8. API integration available 9. Android-based devices inventory 10. Cloud version is available

Pros

  • Ease of Use
  • Remote Access
  • Management Efficiency
  • Continuous Improvement
  • Customer Support
  • Setup Ease

Suptask

The next-generation team-to-team AI ticketing system that empowers your conversations on Slack. Helping you find the right answers, improve collaborations and achieve faster resolution times. Your employees are all on Slack, why force them somewhere else to manage tickets? With a Slack native ticketing system, you increase collaboration across teams and empower an efficient ticketing process. With a new unique model of working with tickets, Suptask is enabling complete teams to be engaged and involved in the remediation process of tickets.

Pros

  • Employee Appreciation
  • Time-Saving
  • Ease of Use
  • Customer Support
  • Channel Management
  • Helpful