GLPI vs. ServiceNow IT Service Management
A side-by-side comparison based on G2 review data.
| Metric | GLPI | ServiceNow IT Service Management |
|---|---|---|
| Overall rating | 4.5 | 4.5 |
| Review count | 42 | 2,010 |
| Ease of use | 8.8 | 8.8 |
| Ease of setup | 8.6 | 8.4 |
| Quality of support | 8.6 | 8.8 |
| Meets requirements | 9.1 | 9.1 |
| NPS | 72.5 | 65.143464 |
| Small Business | 32.5% | 6.0% |
| Mid-Market | 37.5% | 21.9% |
| Enterprise | 30.0% | 72.1% |
| Total page views | 871 | 8,309 |
| Total LLM citations | 11,233 | 29,556 |
GLPI
Teclib´ is an official editor of the open source ITSM software GLPI. Service Management is easy with GLPI as it combines multiple features and offers wide range of plugins. Key features of GLPI: 1. Service Desk 2. Asset management and automatic inventory 3. Reports 4. Administrative and financial management of assets 5. Software inventory and licences management 6. Knowledge Base and FAQ 7. Statistics 8. API integration available 9. Android-based devices inventory 10. Cloud version is available
- Ease of Use
- Remote Access
- Management Efficiency
- Continuous Improvement
- Customer Support
- Setup Ease
ServiceNow IT Service Management
ServiceNow IT Service Management (ITSM) is a cloud-based IT service management solution built on the ServiceNow AI Platform that helps IT organizations manage the full lifecycle of IT service delivery, from incident detection to resolution, service requests to change management, on a single platform with a unified data model. ServiceNow ITSM is used by IT teams across industries including financial services, healthcare, technology, manufacturing, and government.
- Ease of Use
- Incident Management
- Efficiency
- Features
- Automation
- Integrations