GLPI vs. Salesforce IT Service
A side-by-side comparison based on G2 review data.
| Metric | GLPI | Salesforce IT Service |
|---|---|---|
| Overall rating | 4.5 | 4.2 |
| Review count | 42 | 228 |
| Ease of use | 8.8 | 8.5 |
| Ease of setup | 8.6 | 8.0 |
| Quality of support | 8.6 | 8.1 |
| Meets requirements | 9.1 | 8.1 |
| NPS | 72.5 | 40.223464 |
| Small Business | 32.5% | 31.6% |
| Mid-Market | 37.5% | 40.4% |
| Enterprise | 30.0% | 28.1% |
| Total page views | 871 | 835 |
| Total LLM citations | 11,233 | 0 |
GLPI
Teclib´ is an official editor of the open source ITSM software GLPI. Service Management is easy with GLPI as it combines multiple features and offers wide range of plugins. Key features of GLPI: 1. Service Desk 2. Asset management and automatic inventory 3. Reports 4. Administrative and financial management of assets 5. Software inventory and licences management 6. Knowledge Base and FAQ 7. Statistics 8. API integration available 9. Android-based devices inventory 10. Cloud version is available
- Ease of Use
- Remote Access
- Management Efficiency
- Continuous Improvement
- Customer Support
- Setup Ease
Salesforce IT Service
Solve IT problems proactively, 24/7 with AI agents. Built natively on the #1 service platform – Salesforce – Agentforce IT Service is more than an ITSM solution. Empower your employees to resolve issues right where they work using AI agents for employees– in Slack, Teams, and more. Autonomously manage the full service lifecycle, from incident to change management, on a single, unified data model. Scalable and secure, it ensures round the clock support while reducing MTTR and boosting overall organizational productivity.