GLPI vs. Halp
A side-by-side comparison based on G2 review data.
| Metric | GLPI | Halp |
|---|---|---|
| Overall rating | 4.5 | 4.7 |
| Review count | 42 | 49 |
| Ease of use | 8.8 | 9.5 |
| Ease of setup | 8.6 | 9.4 |
| Quality of support | 8.6 | 9.7 |
| Meets requirements | 9.1 | 9.3 |
| NPS | 72.5 | 77.55102 |
| Small Business | 32.5% | 12.5% |
| Mid-Market | 37.5% | 83.3% |
| Enterprise | 30.0% | 4.2% |
| Total page views | 871 | 36 |
| Total LLM citations | 11,233 | 40 |
GLPI
Teclib´ is an official editor of the open source ITSM software GLPI. Service Management is easy with GLPI as it combines multiple features and offers wide range of plugins. Key features of GLPI: 1. Service Desk 2. Asset management and automatic inventory 3. Reports 4. Administrative and financial management of assets 5. Software inventory and licences management 6. Knowledge Base and FAQ 7. Statistics 8. API integration available 9. Android-based devices inventory 10. Cloud version is available
- Ease of Use
- Remote Access
- Management Efficiency
- Continuous Improvement
- Customer Support
- Setup Ease
Halp
Halp is a conversational ticketing solution for modern IT and Ops teams to assign, prioritize, manage and report on requests from Slack or Microsoft Teams. It’s used every day by internal operations teams at G2, Pipedrive, GitHub, Slack, ClassPass, and many more. Opening up a ticket is as simple as adding a 🎫 emoji (aka :ticket:) to a comment or direct message. The Halp ticket then threads each conversation and empowers your agents to edit fields, add private notes, and resolve the issue without ever leaving Slack's interface.