GLPI vs. Freshservice
A side-by-side comparison based on G2 review data.
| Metric | GLPI | Freshservice |
|---|---|---|
| Overall rating | 4.5 | 4.6 |
| Review count | 42 | 1,366 |
| Ease of use | 8.8 | 9.3 |
| Ease of setup | 8.6 | 9.0 |
| Quality of support | 8.6 | 9.1 |
| Meets requirements | 9.1 | 9.0 |
| NPS | 72.5 | 75.644917 |
| Small Business | 32.5% | 18.0% |
| Mid-Market | 37.5% | 60.9% |
| Enterprise | 30.0% | 21.1% |
| Total page views | 871 | 3,143 |
| Total LLM citations | 11,233 | 28,238 |
GLPI
Teclib´ is an official editor of the open source ITSM software GLPI. Service Management is easy with GLPI as it combines multiple features and offers wide range of plugins. Key features of GLPI: 1. Service Desk 2. Asset management and automatic inventory 3. Reports 4. Administrative and financial management of assets 5. Software inventory and licences management 6. Knowledge Base and FAQ 7. Statistics 8. API integration available 9. Android-based devices inventory 10. Cloud version is available
- Ease of Use
- Remote Access
- Management Efficiency
- Continuous Improvement
- Customer Support
- Setup Ease
Freshservice
Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.
- Ease of Use
- Features
- Automation
- Ticketing System
- Ticket Management
- User Interface