GLPI vs. BMC Helix ITSM
A side-by-side comparison based on G2 review data.
| Metric | GLPI | BMC Helix ITSM |
|---|---|---|
| Overall rating | 4.5 | 3.7 |
| Review count | 42 | 301 |
| Ease of use | 8.8 | 7.6 |
| Ease of setup | 8.6 | 7.5 |
| Quality of support | 8.6 | 7.8 |
| Meets requirements | 9.1 | 8.3 |
| NPS | 72.5 | 10.452962 |
| Small Business | 32.5% | 4.7% |
| Mid-Market | 37.5% | 20.3% |
| Enterprise | 30.0% | 75.0% |
| Total page views | 871 | 548 |
| Total LLM citations | 11,233 | 5,396 |
GLPI
Teclib´ is an official editor of the open source ITSM software GLPI. Service Management is easy with GLPI as it combines multiple features and offers wide range of plugins. Key features of GLPI: 1. Service Desk 2. Asset management and automatic inventory 3. Reports 4. Administrative and financial management of assets 5. Software inventory and licences management 6. Knowledge Base and FAQ 7. Statistics 8. API integration available 9. Android-based devices inventory 10. Cloud version is available
- Ease of Use
- Remote Access
- Management Efficiency
- Continuous Improvement
- Customer Support
- Setup Ease
BMC Helix ITSM
BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations. BMC Helix ITSM is a low-/no-code solution for enterprises to build, deploy, and manage IT assets and applications. It does this in three ways. First, BMC Helix ITSM is built upon the BMC Helix for ServiceOps platform, which unifies service and operations management with common data stores.
- Ease of Use
- Ticket Management
- Navigation Ease
- Efficiency
- AI Integration
- Workflow Management