Gleap vs. Shortcut
A side-by-side comparison based on G2 review data.
| Metric | Gleap | Shortcut |
|---|---|---|
| Overall rating | 4.6 | 4.4 |
| Review count | 66 | 177 |
| Ease of use | 9.1 | 8.8 |
| Ease of setup | 9.2 | 9.2 |
| Quality of support | 9.9 | 8.9 |
| Meets requirements | 9.3 | 8.8 |
| NPS | 82.8125 | 59.195402 |
| Small Business | 83.6% | 53.4% |
| Mid-Market | 16.4% | 43.1% |
| Enterprise | 0.0% | 3.4% |
| Total page views | 431 | 436 |
| Total LLM citations | 2,966 | 4,914 |
Gleap
Turn customer feedback into shipped software. Gleap is your AI software team: one platform connecting AI-native customer support, feedback and coding agents. Built for teams developing and supporting software, Gleap keeps customer conversations, technical evidence and implementation connected. Start with customer support and connect the rest as you need it. A shared inbox, knowledge base, in-app bug reports and feedback tools give your team and AI agents the context to answer questions, investigate issues and act on customer requests.
- Ease of Use
- Features
- Helpful
- Automation
- Simple
- User Interface
Shortcut
Shortcut is a fast, lightweight, and enjoyable project management platform built for high-performing engineering teams. From issue tracking to sprints and roadmaps, Shortcut streamlines development so teams can move quickly. Tens of thousands of teams build products with Shortcut, including companies like Dataiku, Geckoboard, and Crossbeam.
- Ease of Use
- User Interface
- Integrations
- Team Collaboration
- Features
- Simple