G2 Vendor Directory

Gleap vs. Bugcrowd

A side-by-side comparison based on G2 review data.

MetricGleap

by Gleap

Bugcrowd

by Bugcrowd

Overall rating4.64.3
Review count6661
Ease of use9.18.9
Ease of setup9.28.8
Quality of support9.98.9
Meets requirements9.38.8
NPS82.812551.666667
Small Business83.6%35.1%
Mid-Market16.4%28.1%
Enterprise0.0%36.8%
Total page views4311,050
Total LLM citations2,9669,423

Gleap

Turn customer feedback into shipped software. Gleap is your AI software team: one platform connecting AI-native customer support, feedback and coding agents. Built for teams developing and supporting software, Gleap keeps customer conversations, technical evidence and implementation connected. Start with customer support and connect the rest as you need it. A shared inbox, knowledge base, in-app bug reports and feedback tools give your team and AI agents the context to answer questions, investigate issues and act on customer requests.

Pros

  • Ease of Use
  • Features
  • Helpful
  • Automation
  • Simple
  • User Interface

Bugcrowd

Bugcrowd frees organizations with a low tolerance for risk from chronic talent shortages, noisy tools that breed false positives, and the fear of critical hidden or emerging vulnerabilities. Our SaaS platform provides access to the unlimited capacity and skills of the global ethical hacker/pentester community for deeper, proactive risk reduction and faster regulatory compliance. With 12+ years of experience and 1200+ customers in every industry (including OpenAI, National Australia Bank, Indeed, USAA, Twilio, and CISA), we know what long-term with crowdsourced security looks like.

Pros

  • Reporting Quality
  • Ease of Use
  • Customer Support
  • Vulnerability Detection
  • Communication
  • Features