Genesys Cloud CX vs. Calabrio ONE
A side-by-side comparison based on G2 review data.
| Metric | Genesys Cloud CX | Calabrio ONE |
|---|---|---|
| Overall rating | 4.4 | 4.4 |
| Review count | 1,581 | 447 |
| Ease of use | 9.1 | 9.1 |
| Ease of setup | 8.6 | 8.8 |
| Quality of support | 8.5 | 9.1 |
| Meets requirements | 8.8 | 9.0 |
| NPS | 58.333333 | 60.91954 |
| Small Business | 14.3% | 8.2% |
| Mid-Market | 45.0% | 55.2% |
| Enterprise | 40.7% | 36.6% |
| Total page views | 4,207 | 1,030 |
| Total LLM citations | 26,251 | 3,813 |
Genesys Cloud CX
Genesys Cloud CX® is an AI-Powered Experience Orchestration solution that enables organizations to coordinate customer and employee interactions across every touchpoint. By connecting data, systems and workflows in real time, it helps businesses deliver more consistent, personalized experiences that improve loyalty, efficiency and overall business outcomes. The solution brings together AI; voice and digital engagement; intelligent routing and automation; workforce engagement management; and end-to-end journey orchestration in a single, unified cloud solution.
- Ease of Use
- Features
- Reliability
- Efficiency
- Helpful
- Intuitive
Calabrio ONE
Calabrio ONE is now Verint. The workforce engagement and contact center intelligence capabilities you knew as Calabrio ONE are now offered through Verint CX Automation Platform – with expanded AI capabilities, deeper integrations, and the same focus on agent experience and customer outcomes. The Verint CX Automation Platform helps contact centers automate CX workflows and deliver measurable outcomes. Built to run on your existing infrastructure, it integrates with any CCaaS, CRM, or AI model.
- Ease of Use
- Features
- Efficiency
- Scheduling
- Customer Support
- User Interface