G2 Vendor Directory

Gainsight Product Experience vs. WalkMe

A side-by-side comparison based on G2 review data.

MetricGainsight Product Experience

by Gainsight Inc.

WalkMe

by SAP

Overall rating4.44.6
Review count243584
Ease of use8.08.6
Ease of setup7.68.4
Quality of support8.99.0
Meets requirements8.78.9
NPS62.34309672.996516
Small Business21.0%12.3%
Mid-Market60.9%27.1%
Enterprise18.1%60.6%
Total page views3262,013
Total LLM citations1,6487,906

Gainsight Product Experience

Gainsight Product Experience (PX) is an all-in-one platform where product, CS, and revenue teams can understand how users engage with their product, guide them to value, and collect feedback in one connected workspace. Today's SaaS businesses win by orchestrating precise, data-driven experiences. Gainsight PX empowers teams to see exactly where users succeed or struggle through deep usage analytics, funnel analysis, and user-level insights so every decision is backed by data, not guesswork.

Pros

  • Ease of Use
  • Reporting
  • Customer Engagement
  • Customer Support
  • User Interface
  • Easy Management

WalkMe

WalkMe, an SAP company, is the critical layer that makes enterprise AI work. Copilots and AI agents are powerful, but incomplete. They can't see what's on an employee's screen, move across applications, or act where work actually happens. WalkMe can. Built on over a decade of experience in enterprise deployments, WalkMe gives AI the real-time context, cross-application reach, and workflow execution it needs to deliver results. WalkMe helps organizations adapt faster, make better decisions, and build a workforce that learns continuously.

Pros

  • Ease of Use
  • Helpful
  • Customer Support
  • Features
  • Training
  • Positive Experience