Gainsight Product Experience vs. WalkMe
A side-by-side comparison based on G2 review data.
| Metric | Gainsight Product Experience | WalkMe |
|---|---|---|
| Overall rating | 4.4 | 4.6 |
| Review count | 243 | 584 |
| Ease of use | 8.0 | 8.6 |
| Ease of setup | 7.6 | 8.4 |
| Quality of support | 8.9 | 9.0 |
| Meets requirements | 8.7 | 8.9 |
| NPS | 62.343096 | 72.996516 |
| Small Business | 21.0% | 12.3% |
| Mid-Market | 60.9% | 27.1% |
| Enterprise | 18.1% | 60.6% |
| Total page views | 326 | 2,013 |
| Total LLM citations | 1,648 | 7,906 |
Gainsight Product Experience
Gainsight Product Experience (PX) is an all-in-one platform where product, CS, and revenue teams can understand how users engage with their product, guide them to value, and collect feedback in one connected workspace. Today's SaaS businesses win by orchestrating precise, data-driven experiences. Gainsight PX empowers teams to see exactly where users succeed or struggle through deep usage analytics, funnel analysis, and user-level insights so every decision is backed by data, not guesswork.
- Ease of Use
- Reporting
- Customer Engagement
- Customer Support
- User Interface
- Easy Management
WalkMe
WalkMe, an SAP company, is the critical layer that makes enterprise AI work. Copilots and AI agents are powerful, but incomplete. They can't see what's on an employee's screen, move across applications, or act where work actually happens. WalkMe can. Built on over a decade of experience in enterprise deployments, WalkMe gives AI the real-time context, cross-application reach, and workflow execution it needs to deliver results. WalkMe helps organizations adapt faster, make better decisions, and build a workforce that learns continuously.
- Ease of Use
- Helpful
- Customer Support
- Features
- Training
- Positive Experience