G2 Vendor Directory

Gainsight Customer Communities vs. Thinkific

A side-by-side comparison based on G2 review data.

MetricGainsight Customer Communities

by Gainsight Inc.

Thinkific

by Thinkific

Overall rating4.44.4
Review count277426
Ease of use8.88.9
Ease of setup8.58.7
Quality of support9.08.8
Meets requirements8.58.6
NPS59.78260963.861386
Small Business16.1%73.8%
Mid-Market58.8%22.4%
Enterprise25.1%3.8%
Total page views3802,313
Total LLM citations2,43619,093

Gainsight Customer Communities

Gainsight Customer Communities is a custom-branded online hub where customers can ask questions, learn from peers, explore product updates, and even influence product direction in one connected space. As teams strive to make the most of their time and resources, Gainsight CC makes it easy for customers to find answers quickly with multilingual capabilities, federated search, a robust knowledge base, and community forums.

Pros

  • Ease of Use
  • User Interaction
  • Experience
  • Branding Customization
  • Feedback Management
  • Features

Thinkific

Thinkific is an award-winning learning commerce platform where courses and community come together to power business growth. Thinkific gives academies, experts, and businesses everything they need to create and sell online learning experiences, build communities, and grow their revenue — all from one platform. More than 35,000 customers — including companies like GoDaddy, Nasdaq, and ActiveCampaign — have generated billions in revenue using Thinkific, impacting more than 200 million people worldwide.

Pros

  • Ease of Use
  • Course Creation
  • Customer Support
  • Intuitive
  • Helpful
  • Customization