G2 Vendor Directory

Gainsight Customer Communities vs. Circle

A side-by-side comparison based on G2 review data.

MetricGainsight Customer Communities

by Gainsight Inc.

Circle

by Circle.so

Overall rating4.44.6
Review count277552
Ease of use8.89.0
Ease of setup8.58.6
Quality of support9.08.5
Meets requirements8.58.7
NPS59.78260972.67658
Small Business16.1%85.9%
Mid-Market58.8%12.8%
Enterprise25.1%1.3%
Total page views3802,415
Total LLM citations2,43649,888

Gainsight Customer Communities

Gainsight Customer Communities is a custom-branded online hub where customers can ask questions, learn from peers, explore product updates, and even influence product direction in one connected space. As teams strive to make the most of their time and resources, Gainsight CC makes it easy for customers to find answers quickly with multilingual capabilities, federated search, a robust knowledge base, and community forums.

Pros

  • Ease of Use
  • User Interaction
  • Experience
  • Branding Customization
  • Feedback Management
  • Features

Circle

Circle is the world’s leading all-in-one branded community platform. Circle enables you to bring together your community, events, and courses — all under your own brand. Circle customers range from creator-led communities like Ali Abdaal’s Productivity Club, Dr. Becky’s GoodInside, and Jay Shetty’s Coaching Program, to organizational communities like Harvard’s CrimsonConnect, SpaceX’s Starbase community, The RSA’s Circle, and Oprah’s Daily Inside club. Join 18,000 community builders on Circle to: ● Build a dedicated home for your community with full control and ownership.

Pros

  • Ease of Use
  • Features
  • User Interaction
  • Easy Setup
  • Customer Support
  • Customization