Gainsight Customer Communities vs. Café

Gainsight Customer Communities is a custom-branded online hub where customers can ask questions, learn from peers, explore product updates, and even influence product direction in one connected space. As teams strive to make the most of their time and resources, Gainsight CC makes it easy for customers to find answers quickly with multilingual capabilities, federated search, a robust knowledge base, and community forums.

Café is your Workplace Engagement Hub that boosts belonging across teams by encouraging in-person meetings. With Café, you give employees better visibility over “Who’s where” and “Who’s who” and empower them to connect with interested-based events. Our platform is accessible through Web and Mobile apps and is integrated with Communication tools (Slack, MS Teams), Calendars (Google, Outlook), and HRIS system (Workday, ADP, SAP, +50 others). Café enables communities and connections in your hybrid workplace experience to help your teams build authentic relationships.