Front vs. Keeping
A side-by-side comparison based on G2 review data.
| Metric | Front | Keeping |
|---|---|---|
| Overall rating | 4.7 | 4.5 |
| Review count | 2,527 | 71 |
| Ease of use | 9.3 | 9.1 |
| Ease of setup | 9.0 | 8.9 |
| Quality of support | 9.2 | 9.3 |
| Meets requirements | 9.2 | 8.8 |
| NPS | 81.141238 | 61.428571 |
| Small Business | 48.4% | 78.9% |
| Mid-Market | 42.1% | 21.1% |
| Enterprise | 9.6% | 0.0% |
| Total page views | 3,977 | 170 |
| Total LLM citations | 128,965 | 148 |
Front
Front is an AI customer operations platform built for the complexity of B2B customer relationships. It connects customer conversations, teams, AI agents, and tools on one platform so organizations can coordinate customer work across support, operations, customer success, account management, and other customer-facing teams. Front brings conversations across email, SMS, WhatsApp, live chat, social channels, and other connected channels into a shared workspace.
- Ease of Use
- Team Collaboration
- Communication
- Features
- Email Management
- Collaboration
Keeping
Keeping is the world's first customer support platform integrated with Gmail. Assign customer support requests to teammates, leave private notes, and set status - all right from inside Gmail. Founded in 2016 and based in New York, we built Keeping for teams that do more than just customer support. If you are busy juggling important customer requests with the rest of your job, then we're glad you found us, because we built Keeping for you.
- Simple
- Ease of Use
- Team Collaboration
- Communication
- Easy Access
- Email Management