Front vs. Kayako
A side-by-side comparison based on G2 review data.
| Metric | Front | Kayako |
|---|---|---|
| Overall rating | 4.7 | 4.0 |
| Review count | 2,527 | 226 |
| Ease of use | 9.3 | 8.6 |
| Ease of setup | 9.0 | 8.3 |
| Quality of support | 9.2 | 8.3 |
| Meets requirements | 9.2 | 8.4 |
| NPS | 81.141238 | 35.714286 |
| Small Business | 48.4% | 54.8% |
| Mid-Market | 42.1% | 35.2% |
| Enterprise | 9.6% | 10.0% |
| Total page views | 3,977 | 319 |
| Total LLM citations | 128,965 | 6,628 |
Front
Front is an AI customer operations platform built for the complexity of B2B customer relationships. It connects customer conversations, teams, AI agents, and tools on one platform so organizations can coordinate customer work across support, operations, customer success, account management, and other customer-facing teams. Front brings conversations across email, SMS, WhatsApp, live chat, social channels, and other connected channels into a shared workspace.
- Ease of Use
- Team Collaboration
- Communication
- Features
- Email Management
- Collaboration
Kayako
Kayako is effortless customer service software that helps teams be more productive and build customer loyalty. Unlike legacy support tools, Kayako brings together your multi-channel conversations and customer information, so you can support customers as a team and keep the personal touch, even as you grow.
- AI Assistance
- AI Efficiency
- Helpful
- AI Technology
- Automated Responses
- Response Time