G2 Vendor Directory

Freshmarketer vs. Heatmap

A side-by-side comparison based on G2 review data.

MetricFreshmarketer

by Freshworks

Heatmap

by HeatMap

Overall rating4.14.8
Review count3543
Ease of use9.19.6
Ease of setup8.99.9
Quality of support8.39.7
Meets requirements8.59.6
NPS4090.697674
Small Business48.6%65.1%
Mid-Market31.4%30.2%
Enterprise20.0%4.7%
Total page views88366
Total LLM citations3891,284

Freshmarketer

Freshmarketer helps marketing teams deliver more personalized customer experiences at every touchpoint across their lifecycle. Get insights into your audience’s behavior and engagement to create unique buyer experiences. You can automate conversations with website visitors using AI chatbots, segment contacts into lists, create targeted personalized email campaigns using journeys, and nurture customers to keep coming back. With powerful campaigns analytics in Freshmarketer, you gain insights on opens, clicks, and responses to improve engagement and generate quality leads for sales teams.

Pros

  • User Journey
  • CRM Features
  • Ease of Use
  • Intuitive
  • CRM Integration
  • Journey Creation

Heatmap

Heatmap is the premier on-site behavioral analytics platform for ecommerce. It uniquely links user behavior to revenue, showing brands exactly where they're losing or making money and how to optimize for maximum profit.

Pros

  • Heatmaps
  • Ease of Use
  • Customer Support
  • Recording
  • Easy Setup
  • Session Replay