G2 Vendor Directory

Freshmarketer vs. Fullstory

A side-by-side comparison based on G2 review data.

MetricFreshmarketer

by Freshworks

Fullstory

by Fullstory

Overall rating4.14.5
Review count351,052
Ease of use9.18.5
Ease of setup8.98.6
Quality of support8.39.1
Meets requirements8.58.9
NPS4070.667957
Small Business48.6%37.8%
Mid-Market31.4%43.9%
Enterprise20.0%18.3%
Total page views883,734
Total LLM citations38923,312

Freshmarketer

Freshmarketer helps marketing teams deliver more personalized customer experiences at every touchpoint across their lifecycle. Get insights into your audience’s behavior and engagement to create unique buyer experiences. You can automate conversations with website visitors using AI chatbots, segment contacts into lists, create targeted personalized email campaigns using journeys, and nurture customers to keep coming back. With powerful campaigns analytics in Freshmarketer, you gain insights on opens, clicks, and responses to improve engagement and generate quality leads for sales teams.

Pros

  • User Journey
  • CRM Features
  • Ease of Use
  • Intuitive
  • CRM Integration
  • Journey Creation

Fullstory

Fullstory is a behavioral data and analytics platform that helps technology leaders and digital experience teams understand their digital story so they can drive better digital experiences. Customer-centric enterprises rely on Fullstory to uncover and eliminate the friction buried between clicks and across workflows, turning frustrated visitors and employees into unwavering advocates.

Pros

  • Ease of Use
  • Insights
  • Customer Support
  • Helpful
  • Data Analytics
  • Session Replay