G2 Vendor Directory

Freshchat vs. RingCentral Video

A side-by-side comparison based on G2 review data.

MetricFreshchat

by Freshworks

RingCentral Video

by RingCentral

Overall rating4.44.2
Review count504505
Ease of use9.29.0
Ease of setup8.99.1
Quality of support8.98.6
Meets requirements8.88.9
NPS62.15644844.758065
Small Business58.3%42.7%
Mid-Market35.2%48.6%
Enterprise6.6%8.7%
Total page views1,3131,078
Total LLM citations14,2801,285

Freshchat

Freshchat (a product of Freshworks Inc.) is a conversational engagement solution that helps businesses engage with customers across multiple channels such as web chat, email, phone, and social channels like WhatsApp, Instagram, and iMessage. Freshchat also offers native AI-powered chatbots that can be easily built with a no-code builder, which helps businesses provide personalized self-service at scale. With Freshchat's journey builder and ready-made playbooks, businesses can stay ahead of their customer's needs and support them proactively whenever necessary.

Pros

  • Ease of Use
  • Helpful
  • Features
  • Automation
  • Integrations
  • User Interface

RingCentral Video

Glip is a conversation platform for teams to plan, share & organize work tasks. Text and video chat features facilitate communication between team members whilst file sharing and collaborative task management encourage efficiency and productivity. Glip helps teams to connect in real-time, unifying chat, tasks, video calling, file sharing, and event scheduling. Glip simplifies teamwork with secure instant messaging designed for teams to communicate and get work done at the same time. With Glip, work can be organized around conversations because the two are aligned.

Pros

  • Ease of Use
  • Video Quality
  • Screen Sharing
  • Communication
  • Setup Ease
  • Reliability