G2 Vendor Directory

Freshstatus vs. Xurrent IMR

A side-by-side comparison based on G2 review data.

MetricFreshstatus

by Freshworks

Xurrent IMR

by Xurrent

Overall rating4.54.5
Review count370202
Ease of use9.29.0
Ease of setup9.39.0
Quality of support9.09.2
Meets requirements8.89.1
NPS67.40947171.144279
Small Business68.4%28.2%
Mid-Market25.7%48.5%
Enterprise5.9%23.3%
Total page views116626
Total LLM citations01,502

Freshstatus

Freshstatus is a Status Page and an Incident Communication Software. Create a hosted and branded status page in just one-click. Manage Incidents and communicate status updates in realtime with your teams and customers. New features in Freshstatus 3.0 include: 1. Authenticate users with SSO/SAML : Setup SSO for your team so they can access their Private status page with their company credentials. 2. API for CRUD Incident and Scheduled Maintenance, Incident updates. 3. Quick Service Status Change: Change service status without creating an Incident or Scheduled Maintenance. 4.

Pros

    Xurrent IMR

    Xurrent IMR (Incident Management and Response) is an end-to-end platform designed to help infrastructure and support teams manage the full incident response lifecycle — from the first alert to the final post-mortem. Built for speed, clarity, and operational accountability, it gives on-call teams the structure they need to respond decisively when systems fail. At its core, Xurrent IMR brings together alert correlation, on-call scheduling, task delegation, and SLA compliance into a single, unified workflow.

    Pros

    • Alert Management
    • Ease of Use
    • Integrations
    • Customer Support
    • User Interface
    • Intuitive