G2 Vendor Directory

Freshstatus vs. incident.io

A side-by-side comparison based on G2 review data.

MetricFreshstatus

by Freshworks

incident.io

by incident.io

Overall rating4.54.8
Review count370235
Ease of use9.29.5
Ease of setup9.39.2
Quality of support9.09.8
Meets requirements8.89.3
NPS67.40947192.340426
Small Business68.4%10.9%
Mid-Market25.7%65.9%
Enterprise5.9%23.1%
Total page views1166,037
Total LLM citations016,550

Freshstatus

Freshstatus is a Status Page and an Incident Communication Software. Create a hosted and branded status page in just one-click. Manage Incidents and communicate status updates in realtime with your teams and customers. New features in Freshstatus 3.0 include: 1. Authenticate users with SSO/SAML : Setup SSO for your team so they can access their Private status page with their company credentials. 2. API for CRUD Incident and Scheduled Maintenance, Incident updates. 3. Quick Service Status Change: Change service status without creating an Incident or Scheduled Maintenance. 4.

Pros

    incident.io

    incident.io is the software reliability platform trusted by engineering teams at Netflix, Etsy, and over 2,000 companies that can't afford downtime. Software ships faster than ever, and keeping it reliable has become the real constraint on how fast a team can move. incident.io connects the full reliability lifecycle in one platform (On-Call, Investigations, Incident Response, and Status Pages) so context flows across every step instead of getting lost between disconnected tools.

    Pros

    • Ease of Use
    • Slack Integration
    • Customer Support
    • Integrations
    • Customer Satisfaction
    • Intuitive