Freshstatus vs. Freshservice
A side-by-side comparison based on G2 review data.
| Metric | Freshstatus | Freshservice |
|---|---|---|
| Overall rating | 4.5 | 4.6 |
| Review count | 370 | 1,366 |
| Ease of use | 9.2 | 9.3 |
| Ease of setup | 9.3 | 9.0 |
| Quality of support | 9.0 | 9.1 |
| Meets requirements | 8.8 | 9.0 |
| NPS | 67.409471 | 75.644917 |
| Small Business | 68.4% | 18.0% |
| Mid-Market | 25.7% | 60.9% |
| Enterprise | 5.9% | 21.1% |
| Total page views | 116 | 3,143 |
| Total LLM citations | 0 | 28,238 |
Freshstatus
Freshstatus is a Status Page and an Incident Communication Software. Create a hosted and branded status page in just one-click. Manage Incidents and communicate status updates in realtime with your teams and customers. New features in Freshstatus 3.0 include: 1. Authenticate users with SSO/SAML : Setup SSO for your team so they can access their Private status page with their company credentials. 2. API for CRUD Incident and Scheduled Maintenance, Incident updates. 3. Quick Service Status Change: Change service status without creating an Incident or Scheduled Maintenance. 4.
Freshservice
Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.
- Ease of Use
- Features
- Automation
- Ticketing System
- Ticket Management
- User Interface