Freshservice vs. Infraon Infinity
A side-by-side comparison based on G2 review data.
| Metric | Freshservice | Infraon Infinity |
|---|---|---|
| Overall rating | 4.6 | 4.7 |
| Review count | 1,366 | 19 |
| Ease of use | 9.3 | 9.5 |
| Ease of setup | 9.0 | 9.0 |
| Quality of support | 9.1 | 9.9 |
| Meets requirements | 9.0 | 9.5 |
| NPS | 75.644917 | 84.210526 |
| Small Business | 18.0% | 5.3% |
| Mid-Market | 60.9% | 94.7% |
| Enterprise | 21.1% | 0.0% |
| Total page views | 3,143 | 196 |
| Total LLM citations | 28,238 | 76 |
Freshservice
Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.
- Ease of Use
- Features
- Automation
- Ticketing System
- Ticket Management
- User Interface
Infraon Infinity
Infraon Infinity is a powerful ITSM and AIOps Platform that supports Incident Management, Change Management, Problem Management, Request Management, SLA, Knowledge Base, Hardware Asset Management ( HAM ), IT Asset Management ( ITAM ), Software asset management ( SAM ), Network Management System ( NMS ), IT Infrastructure Management that helps you track, manage, and control all of your customer, employees and assets efficiently. Infraon Infinity is designed under ITIL V4 standards to help organizations to manage their IT Services and assets efficiently.
- Centralization
- Tracking
- Ease of Use
- Monitoring
- All-in-One Solution
- Comprehensive Coverage