Freshdesk Gmail Gadget for G Suite vs. Mixmax

The Freshdesk Gmail gadget pulls up contact information, all recent tickets from this customer, gives you a complete context that you need to start working on the ticket even before you shoot out the first reply.

Mixmax works inside Gmail so nothing falls through the cracks. Founded in 2014, it's used by people who handle their own outreach — founders, agency owners, recruiters, consultants, fundraisers and small business owners — and by the teams they work with. When you send an email, Mixmax keeps track of it. You can see when someone opens it or clicks a link. If they don't reply, Mixmax reminds you, or sends your next email for you. By default, follow-ups stop the moment the person writes back, so nobody gets another nudge after they've answered.