Freshdesk for G Suite vs. Mixmax
A side-by-side comparison based on G2 review data.
| Metric | Freshdesk for G Suite | Mixmax |
|---|---|---|
| Overall rating | 4.4 | 4.6 |
| Review count | 28 | 1,487 |
| Ease of use | 8.9 | 9.2 |
| Ease of setup | 8.6 | 9.2 |
| Quality of support | 9.0 | 9.1 |
| Meets requirements | 8.8 | 9.2 |
| NPS | 57.692308 | 77.39071 |
| Small Business | 55.6% | 53.8% |
| Mid-Market | 44.4% | 42.9% |
| Enterprise | 0.0% | 3.2% |
| Total page views | 104 | 1,257 |
| Total LLM citations | 302 | 9,457 |
Freshdesk for G Suite
Freshdesk is a multi-channel customer support solution that brings helps you deliver support across channels (Phone, email, chat, social, forums and more)
- Automation
- Email Management
- Gmail Integration
- Ease of Use
- Organization
- Client Management
Mixmax
Mixmax works inside Gmail so nothing falls through the cracks. Founded in 2014, it's used by people who handle their own outreach — founders, agency owners, recruiters, consultants, fundraisers and small business owners — and by the teams they work with. When you send an email, Mixmax keeps track of it. You can see when someone opens it or clicks a link. If they don't reply, Mixmax reminds you, or sends your next email for you. By default, follow-ups stop the moment the person writes back, so nobody gets another nudge after they've answered.
- Email Tracking
- Ease of Use
- Time-saving
- Features
- Helpful
- Automation