Freshdesk Customer Success vs. Loris
A side-by-side comparison based on G2 review data.
| Metric | Freshdesk Customer Success | Loris |
|---|---|---|
| Overall rating | 4.5 | 4.8 |
| Review count | 22 | 11 |
| Ease of use | 9.7 | 9.5 |
| Ease of setup | 8.0 | 9.5 |
| Quality of support | 8.9 | 10.0 |
| Meets requirements | 9.1 | 8.8 |
| NPS | 77.272727 | 90.909091 |
| Small Business | 31.8% | 9.1% |
| Mid-Market | 40.9% | 72.7% |
| Enterprise | 27.3% | 18.2% |
| Total page views | 156 | 78 |
| Total LLM citations | 729 | 193 |
Freshdesk Customer Success
Freshdesk Customer Success is a Customer Success Management platform that helps B2B companies maximize customer value.
- Ease of Use
- Case Management
- Connectivity
- Intuitive
- Easy Setup
- Customer Support
Loris
Transform customer interactions into opportunities for insight, optimization & growth. Automate time-consuming customer service and conversation review processes without compromising accuracy, using deep customer experience domain expertise and a library of AI models trained on millions of real customer service conversations. - Customer Insights: Uncover why customers are frustrated, understand the needs hidden in every conversation, and create solutions to improve not only your customer experience, but also your company strategy. Instantly and all in one place.