G2 Vendor Directory

Mutant Mail vs. Hiver in Gmail

A side-by-side comparison based on G2 review data.

MetricMutant Mail

by Fresent

Hiver in Gmail

by Hiver

Overall rating4.74.6
Review count131,296
Ease of use9.09.2
Ease of setup8.99.1
Quality of support9.89.3
Meets requirements9.49.1
NPS84.61538570.73751
Small Business92.3%66.7%
Mid-Market0.0%27.4%
Enterprise7.7%5.9%
Total page views222,199
Total LLM citations42,577

Mutant Mail

Mutant Mail is an innovative email management system designed to streamline the handling of multiple email addresses through a single inbox. By consolidating various domain-specific emails, users can receive, reply to, and send messages without the hassle of managing multiple accounts. This server-side solution ensures that all communications maintain the sender's domain identity, enhancing professionalism and brand consistency.

Pros

  • Ease of Use
  • Inbox Management

Hiver in Gmail

Hiver in Gmail transforms Gmail into a powerful agentic helpdesk. Support teams can manage shared inboxes, collaborate on conversations, automate workflows, and use AI to handle requests more efficiently, all without leaving the comfort and familiarity of their Gmail inbox. Hiver also offers Hiver Omni, an omnichannel customer service platform that brings email, chat, voice, Slack, SMS, and social into one queue. Unlike Hiver in Gmail, which works inside Gmail, Hiver Omni is a standalone platform with its own interface.

Pros

  • Ease of Use
  • Team Collaboration
  • Email Management
  • Communication
  • Customer Support
  • Collaboration