G2 Vendor Directory

FormCrafts vs. SurveySparrow

A side-by-side comparison based on G2 review data.

MetricFormCrafts

by nCrafts

SurveySparrow

by SurveySparrow Inc.

Overall rating4.84.4
Review count162,065
Ease of use9.69.2
Ease of setup9.59.1
Quality of support9.79.0
Meets requirements9.58.9
NPS87.562.827484
Small Business75.0%68.5%
Mid-Market25.0%24.5%
Enterprise0.0%7.0%
Total page views561,968
Total LLM citations7412,555

FormCrafts

Formcrafts is a drag-and-drop form builder that can be used to make contact forms, surveys, quizzes, payment forms, support tickets forms, and much more. You can use math formulas and integrate with Stripe, making Formcrafts ideal for making payment and order forms. We also have support for scoring and conditional logic, allowing you to make amazing quizzes. You can get detailed field insights on all your responses, which makes Formcrafts a perfect survey tool.

Pros

  • Ease of Use
  • Flexibility
  • Simple
  • Integrations
  • Customizability
  • Organization

SurveySparrow

SurveySparrow is the AI-powered CX platform that turns customer feedback into action on its own. Say a customer gives a low satisfaction score. SurveySparrow opens a ticket, assigns your success team, notifies Slack, and sends a follow-up. Nobody has to step in. Built so anyone on your team can run it. SurveySparrow collects feedback, understands it, and acts on it automatically. Collect: Conversational Surveys, with Echo, our AI, asking the natural follow-up in real time, lift response rates by 40%.

Pros

  • Ease of Use
  • User Interface
  • Helpful
  • User Experience
  • Features
  • Intuitive