G2 Vendor Directory

Follett Work Orders vs. ServiceChannel

A side-by-side comparison based on G2 review data.

MetricFollett Work Orders

by Follett Software

ServiceChannel

by ServiceChannel

Overall rating4.84.2
Review count73169
Ease of use9.78.4
Ease of setup9.38.7
Quality of support9.88.4
Meets requirements9.68.5
NPS89.04109647.878788
Small Business6.3%41.3%
Mid-Market84.1%15.6%
Enterprise9.5%43.1%
Total page views1711,000
Total LLM citations3646,581

Follett Work Orders

Follett Work Orders is an AI-enabled work order management solution designed specifically for educational institutions managing facility maintenance. Built for K-12 schools, it centralizes and streamlines the entire work order process so staff can efficiently submit, track, and manage maintenance requests. By digitizing these workflows, Follett Work Orders reduces reliance on paper trails, minimizing the miscommunication and inefficiencies that often come with manual processes.

Pros

  • Ease of Use
  • Work Orders
  • Maintenance Tracking
  • Tracking
  • Simple
  • Asset Management

ServiceChannel

ServiceChannel is the #1 facilities management system, helping you deliver an outstanding customer experience at every location. Over 600 leading global brands use ServiceChannel daily to conduct business with 70,000+ contractors at 330,000+ locations in 66 countries. Our service provider marketplace helps you source top providers in every market based on proven performance while optimizing for the metrics you care most about, such as speed and cost. By automating the work order process with Managed Services, you can keep your locations in top-notch shape and keep your customers happy.

Pros

  • Ease of Use
  • Efficiency
  • Work Orders
  • Positive Experience
  • Setup Ease
  • Easy Setup