Flip vs. Retell AI

Flip is the leading conversational AI customer service platform built for retail, ecommerce, healthcare, and transportation. While most platforms are built wide and generic, Flip is built deep, with industry-specific automations that help companies resolve more customer requests without adding headcount. Trusted by Under Armour, Tory Burch, Experity, and 13cabs, Flip’s agent goes live quickly with automated intents and dedicated support to personalize workflows for each business. What Flip Does - Automates customer conversations on phone and chat channels, and the workflows behind them.

Retell AI is a powerful conversational AI platform designed to automate voice, SMS, and chat interactions with natural, humanlike performance. Built on top of your choice of large language models (LLMs), Retell allows teams to spin up real-time AI agents that handle calls, trigger messaging workflows, and integrate seamlessly into your existing systems—all without writing code. At its core, Retell delivers Voice Agent Automation that feels indistinguishable from speaking with a real person.