FlexNet Manager vs. SolarWinds Service Desk
A side-by-side comparison based on G2 review data.
| Metric | FlexNet Manager | SolarWinds Service Desk |
|---|---|---|
| Overall rating | 4.1 | 4.3 |
| Review count | 78 | 789 |
| Ease of use | 8.3 | 9.1 |
| Ease of setup | 7.5 | 8.8 |
| Quality of support | 7.7 | 9.0 |
| Meets requirements | 8.5 | 8.8 |
| NPS | 34.848485 | 53.333333 |
| Small Business | 6.4% | 8.2% |
| Mid-Market | 9.0% | 68.0% |
| Enterprise | 84.6% | 23.9% |
| Total page views | 276 | 1,346 |
| Total LLM citations | 549 | 9,590 |
FlexNet Manager
Software is one of the major items on any IT expense budget. Industry analysts estimate software license and maintenance fees represent 20 to 35% of total enterprise IT spend. The approach for managing a software asset portfolio is typically inefficient, relying on a local approach instead of a global one, and frequently involves spreadsheets or other ad hoc methods. The lack of efficient software asset management processes exposes enterprises to software audit liabilities and overspending on licenses and maintenance.
- Asset Management
- Integrations
- Customer Support
- Features
- Ease of Use
- Easy Integrations
SolarWinds Service Desk
Enterprise-grade ITSM that's actually easy to use — resolve issues up to 52% faster with AI, unified asset management, and native ITOps integration built in from day one. SolarWinds Service Desk is a cloud-based IT service management (ITSM) platform that enables IT teams and other business departments to manage service requests, incidents, assets, and workflows in a unified environment.
- Ticketing System
- Asset Management
- Ticket Management
- Ease of Use
- User Interface
- Customer Satisfaction