FixMe.IT vs. Surfly
A side-by-side comparison based on G2 review data.
| Metric | FixMe.IT | Surfly |
|---|---|---|
| Overall rating | 4.7 | 4.8 |
| Review count | 221 | 100 |
| Ease of use | 9.7 | 9.6 |
| Ease of setup | 9.6 | 9.2 |
| Quality of support | 9.5 | 9.4 |
| Meets requirements | 9.2 | 9.4 |
| NPS | 82.272727 | 91.111111 |
| Small Business | 66.1% | 44.0% |
| Mid-Market | 31.7% | 34.0% |
| Enterprise | 2.3% | 22.0% |
| Total page views | 80 | 197 |
| Total LLM citations | 126 | 620 |
FixMe.IT
FixMe.IT is a fast and easy-to-use remote support application built for delivering on-demand and unattended technical assistance to clients located anywhere in the world — including reliable compatibility with legacy environments such as Windows XP. Starting at just $32.50 per month per seat, FixMe.IT allows you to provide unlimited on-demand support and manage up to 200 unattended machines.
Surfly
Surfly provides co-browsing and collaboration technology that lets you upgrade any conversation, from any channel, seamlessly, and support customers as if you are sitting side-by-side. Your customer simply clicks a link, or button, and their co-browsing session instantly begins in their browser window, and you see what they see. With Surfly there is no software to download and no code to add to your website. Surfly’s technology provides a smooth and fast experience, with no loss of quality, even when co-browsing websites with audio and video.