FixMe.IT vs. Realtime
A side-by-side comparison based on G2 review data.
| Metric | FixMe.IT | Realtime |
|---|---|---|
| Overall rating | 4.7 | 4.5 |
| Review count | 221 | 41 |
| Ease of use | 9.7 | 9.8 |
| Ease of setup | 9.6 | 9.8 |
| Quality of support | 9.5 | 9.8 |
| Meets requirements | 9.2 | 9.8 |
| NPS | 82.272727 | 95 |
| Small Business | 66.1% | 17.1% |
| Mid-Market | 31.7% | 78.0% |
| Enterprise | 2.3% | 4.9% |
| Total page views | 80 | 61 |
| Total LLM citations | 126 | 29 |
FixMe.IT
FixMe.IT is a fast and easy-to-use remote support application built for delivering on-demand and unattended technical assistance to clients located anywhere in the world — including reliable compatibility with legacy environments such as Windows XP. Starting at just $32.50 per month per seat, FixMe.IT allows you to provide unlimited on-demand support and manage up to 200 unattended machines.
Realtime
Secure, download-free cobrowsing & full desktop screensharing that integrates with most major CRMs or via custom connector. Use our view-only, collaborative, or full desktop model to deliver concierge-level support to online customers on the web's most complicated tasks.
- Ease of Use
- Customer Support
- Remote Support
- Customer Engagement
- Reliability
- Service Quality