FixMe.IT vs. Fullview
A side-by-side comparison based on G2 review data.
| Metric | FixMe.IT | Fullview |
|---|---|---|
| Overall rating | 4.7 | 4.7 |
| Review count | 221 | 16 |
| Ease of use | 9.7 | 9.4 |
| Ease of setup | 9.6 | 9.2 |
| Quality of support | 9.5 | 8.9 |
| Meets requirements | 9.2 | 9.7 |
| NPS | 82.272727 | 87.5 |
| Small Business | 66.1% | 28.6% |
| Mid-Market | 31.7% | 57.1% |
| Enterprise | 2.3% | 14.3% |
| Total page views | 80 | 87 |
| Total LLM citations | 126 | 227 |
FixMe.IT
FixMe.IT is a fast and easy-to-use remote support application built for delivering on-demand and unattended technical assistance to clients located anywhere in the world — including reliable compatibility with legacy environments such as Windows XP. Starting at just $32.50 per month per seat, FixMe.IT allows you to provide unlimited on-demand support and manage up to 200 unattended machines.
Fullview
Fullview is a cobrowsing and session replay platform built for customer support teams. Support agents get instant visual context on every ticket, so they can stop asking customers to explain what they see and start seeing it themselves. The platform brings together two tools support teams actually need: Cobrowsing - Join a customer's browser session in one click directly from your helpdesk. See their screen, share yours, take control when needed. No downloads, meeting links, or codes required from the customer. Session replays - Watch back exactly what customers did before filing a ticket.
- Easy Setup
- Session Replay
- Setup Ease
- Customer Engagement