FixMe.IT vs. Freshservice
A side-by-side comparison based on G2 review data.
| Metric | FixMe.IT | Freshservice |
|---|---|---|
| Overall rating | 4.7 | 4.6 |
| Review count | 221 | 1,366 |
| Ease of use | 9.7 | 9.3 |
| Ease of setup | 9.6 | 9.0 |
| Quality of support | 9.5 | 9.1 |
| Meets requirements | 9.2 | 9.0 |
| NPS | 82.272727 | 75.644917 |
| Small Business | 66.1% | 18.0% |
| Mid-Market | 31.7% | 60.9% |
| Enterprise | 2.3% | 21.1% |
| Total page views | 80 | 3,143 |
| Total LLM citations | 126 | 28,238 |
FixMe.IT
FixMe.IT is a fast and easy-to-use remote support application built for delivering on-demand and unattended technical assistance to clients located anywhere in the world — including reliable compatibility with legacy environments such as Windows XP. Starting at just $32.50 per month per seat, FixMe.IT allows you to provide unlimited on-demand support and manage up to 200 unattended machines.
Freshservice
Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.
- Ease of Use
- Features
- Automation
- Ticketing System
- Ticket Management
- User Interface