G2 Vendor Directory

First Plug vs. ServiceNow IT Asset Management

A side-by-side comparison based on G2 review data.

MetricFirst Plug

by FirstPlug

ServiceNow IT Asset Management

by ServiceNow

Overall rating4.84.3
Review count19551
Ease of use9.88.5
Ease of setup9.98.1
Quality of support10.08.7
Meets requirements9.79.0
NPS10051.201479
Small Business36.8%8.9%
Mid-Market63.2%24.4%
Enterprise0.0%66.7%
Total page views3712,814
Total LLM citations446,973

First Plug

First Plug helps companies with remote and distributed teams purchase, deploy, and manage hardware across multiple countries, covering the entire employee lifecycle—from onboarding new hires to offboarding and device recovery. As remote work continues to scale globally, many technology companies struggle with hardware logistics, asset visibility, and operational control across regions. First Plug was built to solve that exact problem.

Pros

    ServiceNow IT Asset Management

    Visibility into all your IT assets should not be as difficult as most find it to be. Spreadsheets and standalone tools are no match for the complexity of today’s IT asset landscape spanning software, hardware, cloud and AI services. ServiceNow ITAM is your solution for the complete asset lifecycle for all IT assets. Asset Managers can be overwhelmed with requests and monotonous activities. Automate tasks from procurement to end-of-life actions with help from ServiceNow AI Agents. Build reliable asset data, like contracts, costs and compliance while using the power of the CMDB.

    Pros

    • Asset Management
    • Ease of Use
    • Integrations
    • Tracking
    • Features
    • Automation