G2 Vendor Directory

First Plug vs. LogMeIn Resolve

A side-by-side comparison based on G2 review data.

MetricFirst Plug

by FirstPlug

LogMeIn Resolve

by GoTo

Overall rating4.84.3
Review count19474
Ease of use9.89.1
Ease of setup9.99.0
Quality of support10.08.9
Meets requirements9.79.1
NPS10055.201699
Small Business36.8%35.5%
Mid-Market63.2%43.1%
Enterprise0.0%21.4%
Total page views3711,211
Total LLM citations445,616

First Plug

First Plug helps companies with remote and distributed teams purchase, deploy, and manage hardware across multiple countries, covering the entire employee lifecycle—from onboarding new hires to offboarding and device recovery. As remote work continues to scale globally, many technology companies struggle with hardware logistics, asset visibility, and operational control across regions. First Plug was built to solve that exact problem.

Pros

    LogMeIn Resolve

    LogMeIn Resolve is a unified endpoint management (UEM) platform that helps IT teams and managed service providers (MSPs) centrally manage, secure, and support every device across their organization — from a single intelligent console, without the complexity of disconnected tools. Designed for IT professionals facing growing device diversity, escalating security demands, and relentless pressure to do more with less, Resolve combines proactive endpoint management with AI-driven automation to shift IT from constant firefighting to predictive, outcome-driven support.

    Pros

    • Ease of Use
    • Remote Control
    • Remote Access
    • Remote Support
    • Customer Support
    • Features