G2 Vendor Directory

First Plug vs. IT Glue

A side-by-side comparison based on G2 review data.

MetricFirst Plug

by FirstPlug

IT Glue

by Kaseya

Overall rating4.84.6
Review count19726
Ease of use9.89.2
Ease of setup9.98.9
Quality of support10.08.9
Meets requirements9.79.3
NPS10076.827586
Small Business36.8%71.5%
Mid-Market63.2%25.6%
Enterprise0.0%2.9%
Total page views3711,344
Total LLM citations449,255

First Plug

First Plug helps companies with remote and distributed teams purchase, deploy, and manage hardware across multiple countries, covering the entire employee lifecycle—from onboarding new hires to offboarding and device recovery. As remote work continues to scale globally, many technology companies struggle with hardware logistics, asset visibility, and operational control across regions. First Plug was built to solve that exact problem.

Pros

    IT Glue

    IT Glue is the first documentation platform specifically built for the needs of IT professionals. With IT Glue, your team will have IT asset, vendor and software information, along with passwords, contacts and SOPs, all in a single pane of glass. Documentation can be linked to the others, making for a seamless experience, where your team has everything, they need at their fingertips, without having to toggle between applications. IT Glue is trusted by IT teams in over 16,000 organizations across 70+ countries.

    Pros

    • Ease of Use
    • Document Management
    • Integrations
    • Organization
    • Easy Integrations
    • Password Management