FieldEdge vs. ServiceNow Field Service Management
A side-by-side comparison based on G2 review data.
| Metric | FieldEdge | ServiceNow Field Service Management |
|---|---|---|
| Overall rating | 4.0 | 4.3 |
| Review count | 87 | 179 |
| Ease of use | 8.2 | 8.6 |
| Ease of setup | 7.6 | 8.4 |
| Quality of support | 8.5 | 8.8 |
| Meets requirements | 8.1 | 8.8 |
| NPS | 40.697674 | 51.445087 |
| Small Business | 85.1% | 27.7% |
| Mid-Market | 13.8% | 35.8% |
| Enterprise | 1.1% | 36.5% |
| Total page views | 655 | 1,960 |
| Total LLM citations | 2,477 | 11,402 |
FieldEdge
FieldEdge helps HVAC, Plumbing and Electrical professionals easily maximize profits and streamline Operations. FieldEdge features include customer history, a robust dispatch board, payment processing, service agreements, and more. Our mobile app gives technicians all the information they need to provide great customer service and increase efficiency on-site. Less hassle and more control, FieldEdge is the ultimate field service software to connect your team in the office and field.
- User-Friendly
- Easy Setup
- Ease of Use
- Workflow Efficiency
ServiceNow Field Service Management
ServiceNow Field Service Management gives field service organizations one place to run the full job lifecycle — from work order creation through close-out — on a single platform and data model. Scheduling, dispatch, technician guidance, parts management, and contractor workflows all connect across customer service, field execution, asset management, and back-office settlement without manual re-entry between systems.
- Real-Time Data
- Scheduling Management
- Ease of Use
- Easy Integration
- Integrations
- Data Management