G2 Vendor Directory

FieldAware by GPS Insight vs. ServiceNow Field Service Management

A side-by-side comparison based on G2 review data.

MetricFieldAware by GPS Insight

by GPS Insight

ServiceNow Field Service Management

by ServiceNow

Overall rating4.34.3
Review count33179
Ease of use8.58.6
Ease of setup7.08.4
Quality of support8.28.8
Meets requirements8.58.8
NPS51.51515251.445087
Small Business75.8%27.7%
Mid-Market24.2%35.8%
Enterprise0.0%36.5%
Total page views1251,960
Total LLM citations24111,402

FieldAware by GPS Insight

Time is money, and Field Service Management by GPS Insight helps you hold onto both. Easy customer intake/management and flexible scheduling tools allow you to be as efficient in dispatching emergency jobs as you are in scheduling routine work. Web and mobile applications keep your office team connected to your field teams in real time and ensure your technicians have full access to their schedules, estimates, and work orders. Get paid before even leaving the job site with in-field payment processing – and let a QuickBooks Online sync handle the data entry for you.

Pros

    ServiceNow Field Service Management

    ServiceNow Field Service Management gives field service organizations one place to run the full job lifecycle — from work order creation through close-out — on a single platform and data model. Scheduling, dispatch, technician guidance, parts management, and contractor workflows all connect across customer service, field execution, asset management, and back-office settlement without manual re-entry between systems.

    Pros

    • Real-Time Data
    • Scheduling Management
    • Ease of Use
    • Easy Integration
    • Integrations
    • Data Management