FICO Customer Communication Services vs. Worknet

FICO Customer Communication Services deliver intelligent, scalable, two-way, automated voice, text, e-mail and mobile app notifications, with a human touch. FICO Customer Communication Services works alongside existing systems and processes to help organizations reduce fraud, collect more debt, improve customer service, and drive service renewals and product upsell.

Worknet is an in-app AI agents powered customer journey engine that gives every user their own dedicated agent—working proactively to drive inbound leads to trial conversion, retention, and expansion. It engages users in real time, resolves issues instantly when possible, and brings in the right teammate when human help is needed—whether from Customer Success, Support, Sales, or Product. Worknet doesn’t wait for users to ask for help. It identifies intent, uncovers friction, and initiates conversations at key moments—ensuring customers move forward and never feel stuck.