Edge vs. Zonka Feedback
A side-by-side comparison based on G2 review data.
| Metric | Edge | Zonka Feedback |
|---|---|---|
| Overall rating | 4.8 | 4.7 |
| Review count | 209 | 85 |
| Ease of use | 9.5 | 9.3 |
| Ease of setup | 9.6 | 9.3 |
| Quality of support | 9.8 | 9.5 |
| Meets requirements | 9.6 | 9.3 |
| NPS | 87.864078 | 84.146341 |
| Small Business | 64.4% | 61.9% |
| Mid-Market | 29.3% | 32.1% |
| Enterprise | 6.3% | 6.0% |
| Total page views | 2,106 | 842 |
| Total LLM citations | 1,274 | 3,334 |
Edge
Edge (formerly EyeRate), the leading employee-driven growth platform, unlocks employees as a thriving sales and marketing channel for multi-location service brands like European Wax Center, Massage Envy, Gold’s Gym, Driven Brands, and Xponential Fitness. The Edge (Employee-Driven Growth Engine) platform transforms frontline teams into a trusted network of brand promoters with employee rewards that are aligned to sales growth.
- Helpful
- Customer Support
- Ease of Use
- Reviews
- Navigation Ease
- Review Increase
Zonka Feedback
Zonka Feedback is an AI-powered Customer Feedback & Intelligence Platform for businesses to collect feedback across channels, unify scattered sources in one place, analyze it with AI, and act in real time. Whether it’s digital journeys and product feedback or frontline and support experiences across locations, Zonka Feedback empowers teams to understand customer experience, reduce churn, improve satisfaction, and drive growth.
- Customer Support
- Helpful
- Ease of Use
- Improvement
- Easy Setup
- Data Management