Edge vs. SentiSum
A side-by-side comparison based on G2 review data.
| Metric | Edge | SentiSum |
|---|---|---|
| Overall rating | 4.8 | 4.8 |
| Review count | 209 | 14 |
| Ease of use | 9.5 | 9.3 |
| Ease of setup | 9.6 | 9.3 |
| Quality of support | 9.8 | 10.0 |
| Meets requirements | 9.6 | 9.5 |
| NPS | 87.864078 | 84.615385 |
| Small Business | 64.4% | 50.0% |
| Mid-Market | 29.3% | 28.6% |
| Enterprise | 6.3% | 21.4% |
| Total page views | 2,106 | 187 |
| Total LLM citations | 1,274 | 1,252 |
Edge
Edge (formerly EyeRate), the leading employee-driven growth platform, unlocks employees as a thriving sales and marketing channel for multi-location service brands like European Wax Center, Massage Envy, Gold’s Gym, Driven Brands, and Xponential Fitness. The Edge (Employee-Driven Growth Engine) platform transforms frontline teams into a trusted network of brand promoters with employee rewards that are aligned to sales growth.
- Helpful
- Customer Support
- Ease of Use
- Reviews
- Navigation Ease
- Review Increase
SentiSum
SentiSum is a CX intelligence software for support, product and operations leaders who are tired of finding out about problems after customers leave. Kyo, our AI engine, reads 100% of your tickets, chats, calls, reviews, surveys and bot transcripts. No sampling. No manual tagging. No taxonomy to build before you start. It learns your business from 6 to 12 months of your historic data during onboarding. What you get: - Root cause for every contact driver, ranked by dollar impact and drillable to the source ticket.