Edge vs. Customer Experience Solutions
A side-by-side comparison based on G2 review data.
| Metric | Edge | Customer Experience Solutions |
|---|---|---|
| Overall rating | 4.8 | 4.6 |
| Review count | 209 | 33 |
| Ease of use | 9.5 | 9.5 |
| Ease of setup | 9.6 | 9.7 |
| Quality of support | 9.8 | 9.3 |
| Meets requirements | 9.6 | 9.5 |
| NPS | 87.864078 | 78.125 |
| Small Business | 64.4% | 24.2% |
| Mid-Market | 29.3% | 39.4% |
| Enterprise | 6.3% | 36.4% |
| Total page views | 2,106 | 101 |
| Total LLM citations | 1,274 | 24 |
Edge
Edge (formerly EyeRate), the leading employee-driven growth platform, unlocks employees as a thriving sales and marketing channel for multi-location service brands like European Wax Center, Massage Envy, Gold’s Gym, Driven Brands, and Xponential Fitness. The Edge (Employee-Driven Growth Engine) platform transforms frontline teams into a trusted network of brand promoters with employee rewards that are aligned to sales growth.
- Helpful
- Customer Support
- Ease of Use
- Reviews
- Navigation Ease
- Review Increase
Customer Experience Solutions
Our platform powers a suite of next-generation customer experience solutions, including queue management, appointment booking, virtual queuing, video appointments, digital signage, wayfinding, customer feedback, and staffing management. It enables organisations to seamlessly manage and optimise omnichannel customer journeys while streamlining back-office processes through business process management (BPM).